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Types of personal information we collect |
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When we collect
information, only that which is necessary to perform our functions is collected.
This may include but not be limited to the sale, listing, open for inspection,
letting, management, refurbishment and maintenance of properties.
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Why we collect personal information |
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Generally,
we collect, update and use personal information about you to carry on our
business, including:
The agent
may disclose information to other parties in regard to listing & sale of
properties including media organisations, on the internet, to potential buyers
or to clients of the Agent both existing & potential, as well as the parties
engaged to evaluate the property & to other agents.
Leasing
and management of properties including payment of creditors and landlords
through electronic payment systems.
Processing of tenancy applications including confirmation of identity,
assessment of ability to meet rental payments and take appropriate care of a
property during a tenancy.
Establishment of rent payment services when you become a tenant – eg B-Pay or
such other services as may be utilised by us from time to time.
Contact
of next-of-kin in an emergency situation.
Research
and development of new products and services.
Training
and quality control processes.
Positive
identification and verification purposes when communicating with you over the
telephone.
Communication of a related company’s or a third party’s marketing offers to
you and/or other parties nominated on forms completed by us for you.
To meet
our legal obligations, eg in accordance with legislation.
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How we collect information |
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Generally we
collect personal information directly from you, such as when you apply for a
product or service. We also access and / or purchase information available on
commercial databases which is used in Processing of Tenancy Applications and
Marketing of our services.
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Disclosure of your personal information |
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As stated above information is collected for a
variety of purposes. In fulfilling the duties and obligations associated with
these uses it is sometimes necessary to disclose your data to a third party, eg
a maintenance contractor building inspector or valuer engaged to perform work on
the property, insurance companies, finance companies, Centrelink, Police or the
ATO. If you are a tenant and you default on your tenancy agreement, then the
information may also be disclosed to a Tenancy Database for use by any other
member agent. When information is disclosed to any other party it is done in
accordance with the provisions of the Privacy Act and other legislative
requirements which may exist at the time.
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Direct Marketing |
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From time to time we use information supplied
to us by commercial database companies for marketing our company services. This
is done in accordance with the provisions of the Privacy Act 1988. Prospective
clients and customers are given the opportunity to be excluded from any
marketing activities and can elect not to receive specific and direct marketing
communication from us. |
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Access to and Correction of Your Personal
Information |
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Anyone who has provided personal information to
us may access this information and provide corrections to it if appropriate.
This will carried out in accordance with the provisions of the Privacy
legislation. If your personal details change, such as your telephone number,
address, please contact us so that we can continue to provide you with our
products and services.
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If you have a complaint about
privacy |
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Should you have a complaint that relates to how we have collected or used the
information you have provided, we would like the opportunity to remedy the
situation. To lodge a complaint please contact us by telephone on (07) 3281 8666
or by mail at PO Box 855, IPSWICH QLD 4305 or by email at admin@assetassist.com.
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About this
Privacy Policy Statement |
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From time to time our Privacy Policy Statement
may be updated. The latest version will be available from our office.
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