Privacy Policy

This statement is given in accordance with the Privacy Act 1988 and the application of the National Privacy Principals therein. This document sets out the policies of Asset Assist Real Estate for managing personal information collected by Asset Assist Real Estate in any transaction or potential transaction you may have with the company.

Types of personal information we collect


When we collect information, only that which is necessary to perform our functions is collected. This may include but not be limited to the sale, listing, open for inspection, letting, management, refurbishment and maintenance of properties.

Why we collect personal information


Generally, we collect, update and use personal information about you to carry on our business, including:

The agent may disclose information to other parties in regard to listing & sale of properties including media organisations, on the internet, to potential buyers or to clients of the Agent both existing & potential, as well as the parties engaged to evaluate the property & to other agents.

Leasing and management of properties including payment of creditors and landlords through electronic payment systems.

Processing of tenancy applications including confirmation of identity, assessment of ability to meet rental payments and take appropriate care of a property during a tenancy.

Establishment of rent payment services when you become a tenant – eg B-Pay or such other services as may be utilised by us from time to time.

Contact of next-of-kin in an emergency situation.

Research and development of new products and services.

Training and quality control processes.

Positive identification and verification purposes when communicating with you over the telephone.

Communication of a related company’s or a third party’s marketing offers to you and/or other parties nominated on forms completed by us for you.

To meet our legal obligations, eg in accordance with legislation.

How we collect information


Generally we collect personal information directly from you, such as when you apply for a product or service. We also access and / or purchase information available on commercial databases which is used in Processing of Tenancy Applications and Marketing of our services.

Disclosure of your personal information


As stated above information is collected for a variety of purposes. In fulfilling the duties and obligations associated with these uses it is sometimes necessary to disclose your data to a third party, eg a maintenance contractor building inspector or valuer engaged to perform work on the property, insurance companies, finance companies, Centrelink, Police or the ATO. If you are a tenant and you default on your tenancy agreement, then the information may also be disclosed to a Tenancy Database for use by any other member agent. When information is disclosed to any other party it is done in accordance with the provisions of the Privacy Act and other legislative requirements which may exist at the time.

Direct Marketing

From time to time we use information supplied to us by commercial database companies for marketing our company services. This is done in accordance with the provisions of the Privacy Act 1988. Prospective clients and customers are given the opportunity to be excluded from any marketing activities and can elect not to receive specific and direct marketing communication from us.

Access to and Correction of Your Personal Information

Anyone who has provided personal information to us may access this information and provide corrections to it if appropriate. This will carried out in accordance with the provisions of the Privacy legislation. If your personal details change, such as your telephone number, address, please contact us so that we can continue to provide you with our products and services.

If you have a complaint about privacy


Should you have a complaint that relates to how we have collected or used the information you have provided, we would like the opportunity to remedy the situation. To lodge a complaint please contact us by telephone on (07) 3281 8666 or by mail at PO Box 855, IPSWICH QLD 4305 or by email at

About this Privacy Policy Statement


From time to time our Privacy Policy Statement may be updated. The latest version will be available from our office.